SUPPORT
Get help
We're pre-launch — there's no ticket queue yet, just direct lines to humans who can help.
INSTALLER & TENANT-ADMIN SUPPORT
support@specrecord.com
Account access, cert generation, mobile sync, NWFA verification. Replies within 1 business day.
Email supportMANUFACTURER & INSURER PARTNERSHIPS
partnerships@specrecord.com
Brand alias setup, API access, webhook integration, volume licensing, Phase-2 insurer pilots.
Email partnershipsHOMEOWNERS · CERTIFICATE QUESTIONS
hello@specrecord.com
Claim disputes, cert verification, accessing records on a property you own.
Email usSECURITY DISCLOSURES
security@specrecord.com
Coordinated disclosure welcome. We respond within 48 hours and credit reporters in our changelog once a fix lands. PGP key on request.